Member : Frequently Asked Questions

Members often ask questions about their health plan when visiting their provider. They may also call Customer Service at 1-866-822-1340 (TTY/TDD 1-877-650-0952) for help. Here is a list of the some of the questions that are asked.

Q: I've lost my Harmony member ID card. How can I get a new card?

Call Member Services at 1-866-822-1340 (TTY/TDD 1-877-650-0952). They will mail you a new card, If you lose you red or white MO HealthNet card, call your Family Support Eligibility Specialist at your local Family Support Division office.

Q: Where can I get my prescriptions filled?

You will get you pharmacy benefits from MO HealthNet Fee-For -Service by using your MO HealthNet Card. Take your MO HealthNet Card to the pharmacy. If you have questions, call MO HealthNet Participant Services at 1-800-392-2161 or 573-751-6527.

Q: How much do services cost?

For most services, there is no cost. There may be dispensing fees for services like prescription drugs. Information on covered services can be found in the member handbook.

Q: What happens if I need care over a weekend when your office is closed? Should I go to the emergency room?

If it is an emergency, go to the emergency room right away for care. If it is not, your PCP can be reached 24 hours a day 7 days a week. After-hours care may be provided by a 24-hour answering service which will give the following options:

• Page the physician
• An advice nurse with access to the PCP
• On-call PCP

You may also call the Harmony Nurse Link Line at 1-866-822-1340 for help with level of care decisions.